Terms of service

Terms of Service

OVERVIEW

This website is operated by MCUBE DIGITAL ART. Throughout the site, the terms “we,” “us,” and “our” refer to MCUBE DIGITAL ART. By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms of Service.

These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content. By accessing or using any part of our website, you agree to these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our services.

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of the website following any changes constitutes acceptance of those changes.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or country of residence, or that you are using this website under the supervision of a parent or legal guardian.

You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our website.

You must not transmit any viruses, worms, or any code of a destructive nature.

Any breach or violation of these Terms may result in immediate termination of your access to our services.

2. Products and Services

MCUBE DIGITAL ART offers digital portraits, print-only products, and print + frame products.

As many of our products are custom-made and personalized, slight variations in color, appearance, print output, or framing may occur due to screen settings, printing processes, materials, lighting conditions, and monitor display differences. Such minor variations shall not be considered defects.

We reserve the right to modify, discontinue, or limit any product or service at any time without notice.

We also reserve the right to limit the sale of our products or services to any person, region, or jurisdiction on a case-by-case basis.

3. Order Acceptance and Cancellation

Placing an order on our website does not guarantee acceptance of the order. We reserve the right to refuse or cancel any order at our sole discretion.

Orders for custom or personalized products may not be cancelled once the design process, production process, or printing process has started.

Customers are responsible for ensuring that all information submitted with the order, including uploaded photos, delivery address, and contact details, is accurate, complete, and up to date.

We shall not be held responsible for delays, errors, failed deliveries, or issues arising from incorrect or incomplete information provided by the customer.

4. Pricing and Payment

All prices displayed on our website are listed in the applicable currency and are subject to change without notice.

We reserve the right to correct any pricing errors, inaccuracies, or omissions at any time, including after an order has been placed. In such cases, we may cancel the order and issue a refund if payment has already been made.

Full payment must be received before order processing begins.

5. Processing and Shipping

Order processing begins only after we receive the required customer photo(s), complete order details, and successful payment.

Estimated processing times are as follows:

Digital Portrait Orders: 2–3 business days
Print Only Orders: 4 business days
Print + Frame Orders: 5 business days

Delivery timelines depend on the customer’s location, courier partner, and service conditions. While we make every effort to dispatch orders on time, we are not responsible for delays caused by courier companies, holidays, weather conditions, remote delivery locations, customs issues, or other events beyond our reasonable control.

Shipping is free on all products unless otherwise stated on the website.

6. Returns and Refunds

Returns and refunds are accepted only when the product is damaged during shipping.

To be eligible for a return or refund, the customer must record a clear and complete video while opening the parcel. This unboxing video is mandatory for verification. Claims based only on images or edited media will not be accepted.

Returns or refunds will not be accepted in the following cases:

damage caused by the customer after delivery
failure to provide a proper unboxing video
claims raised without valid proof of shipping damage
dissatisfaction based on minor color or appearance variations caused by screen settings, print differences, or display settings
custom or personalized order issues that are not related to shipping damage

Customers must contact us within 24 hours of delivery and provide:

order number
parcel opening video
brief description of the issue

Once the claim is reviewed and approved, the refund will be initiated within 2–3 working days. The time taken for the amount to reflect in the customer’s account may vary depending on the bank or payment provider.

For full details, please refer to our Refund Policy.

7. Customer Content and Uploaded Photos

By submitting photos, images, or other materials to us for custom artwork, you confirm that:

you own the content or have permission to use it
the content does not infringe the rights of any third party
the content is not unlawful, abusive, obscene, defamatory, or otherwise objectionable

Customers are responsible for providing clear, suitable, and high-quality photos for custom artwork. We are not responsible for issues in the final output caused by blurry, low-resolution, cropped, dark, unclear, or poor-quality images submitted by the customer.

If a preview, draft, or design approval is shared with the customer and the customer approves it, the approved design cannot later be disputed on artistic, layout, or appearance grounds. After approval, claims will only be considered in cases of shipping damage or wrong item delivery.

We reserve the right to refuse any order that includes content we believe is inappropriate, offensive, illegal, or infringing on third-party rights.

You grant us permission to use the submitted content only for the purpose of creating and delivering your order, unless separately agreed otherwise.

8. Intellectual Property

All content on this website, including but not limited to text, logos, graphics, product images, artwork samples, designs, and website content, is the property of MCUBE DIGITAL ART and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, or exploit any content from our website without our prior written permission.

9. Accuracy of Information

We try our best to ensure that all information on our website is accurate and up to date. However, we do not guarantee that product descriptions, images, pricing, delivery estimates, or other content on the website will always be complete, current, or error-free.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

10. Third-Party Services

Our store may use third-party services, payment gateways, courier partners, and tools to provide a better shopping experience. We are not responsible for any loss, damage, delay, or issue arising directly from third-party platforms or services beyond our reasonable control.

11. Limitation of Liability

To the fullest extent permitted by law, MCUBE DIGITAL ART shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability for any claim relating to a product or order shall not exceed the amount paid by the customer for that order.

12. Indemnity

You agree to indemnify and hold harmless MCUBE DIGITAL ART from any claim, demand, loss, liability, damage, or expense arising out of your breach of these Terms, your misuse of the website, or your violation of any law or third-party rights.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with the use of this website or purchase of products from MCUBE DIGITAL ART shall be subject to the jurisdiction of the courts located in [Insert Your City/State].

14. Changes to Terms

We reserve the right to update, modify, or replace these Terms of Service at any time by posting the revised version on this page. Continued use of our website after any such changes constitutes your acceptance of those changes.